If you have a complaint or concern about the service you have received from any doctor or member of staff working for the Practice, you are entitled to ask for an explanation. We operate an informal, in house complaints procedure to deal with complaints. This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation in which case you will be referred to the appropriate authority.
This procedure does not affect your right to make a formal complaint to the Health Services Ombudsman if you wish. Nor does it affect your right to seek compensation in law.
Your complaint should be addressed to our Practice Manager, Karen James, who will ensure that it is Investigated thoroughly and as speedily as possible.
We aim to report back to you within three weeks although, in some cases, more time may be needed.
Suggestions, comments and questions are always welcome. We are happy to discuss your ideas for improvement and to explain anything that you may not understand. Please feel free to speak to any member of staff or to Karen James, the Practice Manager.